Copy of FAQ

Frequently Asked Questions

1. How much is delivery?

Please refer to our Shipping tab in the menu at the bottom.

2. How long does it take for goods to arrive within the UK?

Delivery should take between 3-5 working days in the UK.

3. Do you ship to anywhere in the world?

We ship to Europe and Worldwide. For our Shipping Policy please refer to the SHIPPING tab in the menu at the bottom.

4. I have ordered more than one item – how should I expect delivery?

We will pack all the items and despatch together to reduce the carbon footprint.

5. Can I track my order?

Once the order has been shipped, you will receive an email with the tracking details.

6. What do I do if the product is faulty or damaged?

If the product is faulty or damaged please refer to our Returns Policy on the menu at the bottom.

7. How do I return my item?

Please refer to our Returns Policy on the menu at the bottom.

8. When do I receive my refund once my item has been returned?

Once your item has been received, the refund will be processed and should be with you in 5-6 working days.

9. What can I do if I want to cancel my order?

Please kindly send us an email on vie@global1st.co.uk within 24 hours and if the item has not been shipped we will be able to cancel it.

10. As a returning customer, do I have an account that I can log onto and would it hold my details?

As soon as you go through checkout process on our website, it will ask you to log in as a user. You will always be able to use the details to log in.