SHIPPING AND RETURNS
All orders received on a business day before 2.00pm are typically shipped out on the same day. Orders placed over the weekend will be shipped out by the next business day. If items are not in stock, we will contact you within 2 days. During peak periods such as Christmas, please allow an extra 3 days for your order. We try to ensure your shipping costs are as economical as possible and that is why we have free delivery on orders over £20.00 (UK Mainland only).
Please check the shipping costs for other modes:
1. SHIPPING TO UK:For orders over £20.00 – Free Delivery.Orders less than £20.00 – Postage £2.95
2. SHIPPING CHARGES TO EUROPE:For orders over £50.00 standard shipping costs - £9.95.Orders less than £50.00 - £19.95
3. SHIPPING CHARGES TO USA AND WORLDWIDE: For orders over £50.00 standard shipping costs - £12.95.Orders less than £50.00 - £19.95
We understand that there may be occasions when the items may not be delivered correctly or there may be items that you no longer require. If this is the case, please send us a written notice by email (firstname.lastname@example.org) within 14 working days from the day after you receive the item clearly stating the ORDER NUMBER, YOUR NAME and ADDRESS and REASON FOR RETURN. We will contact you of where to return the goods. We will issue a full refund for the price you paid for the item provided the item is in its original condition with seals and packaging intact.
We can only accept the return of opened items if they are faulty.